Terms & Conditions
Last updated: February 10, 2026
1. Agreement
These Terms and Conditions govern the licensing of the Services by Peak Privacy ApS (“Service Provider”) to the Customer. Together with any additional written agreements expressly entered into by the Parties, they constitute the complete agreement (“Agreement”).
The Agreement becomes legally binding once it has been signed by both Parties or otherwise confirmed in writing. Any use of the Services by the Customer is subject exclusively to these Terms and Conditions.
In the event of any inconsistency or ambiguity between these Terms and a separate written agreement, the terms of the written agreement shall prevail. Any special conditions requested by the Customer or the Customer’s organization shall apply only if explicitly accepted in writing by the Service Provider.
2. Definitions
Agreement: The contract between Peak Privacy ApS and the Customer, including these Terms and any written agreements.
Service Provider: Peak Privacy ApS.
Customer: The legal entity or organization entering into an Agreement with the Service Provider.
User: Individuals authorized by the Customer to access and use the Services.
Services: Peak Privacy’s scan, compliance report, dashboards, APIs, and related tools.
Input: Any data, files, or content submitted or uploaded to the Services by the Customer or Users.
Output: Results or insights generated by the Service Provider through the Services based on Input.
Service Fee: The ongoing payment made by the Customer for access to the Services.
Service Period: The period during which the Customer has purchased access to the Services.
3. Use of the Services
3.1 Scope of Usage Rights
Upon entering into the Agreement and payment of the applicable Service Fee, the Customer is granted a non-exclusive, non-transferable, and revocable right to use the Services in accordance with these Terms. The Service Provider may monitor usage, including conducting audits, to verify compliance with the Agreement.
Users may only use the Services as authorized by the Customer, within the scope of the Agreement, and solely for the Customer’s internal business purposes. Free access to the Services, if applicable, is subject to these Terms and is limited in scope as defined by the Service Provider.
3.2 Compatibility
The Customer acknowledges that the availability and performance of the Services may depend on the Customer’s choice of browser, software environment, and internet connection quality.
3.3 User Access
Access to the Services is personal and may not be shared. Each User must use unique login credentials. Upon entering into the Agreement, the Customer will receive an invitation to create an administrative account (“Administrator”), which may be used to invite additional Users within the agreed limits.
The Customer is responsible for managing User access, ensuring that only authorized Users can access the Services, and revoking access when a User no longer requires it or leaves the Customer’s organization,
The number of User accounts may not exceed the limit specified in the Agreement. Additional Users beyond this limit require a revised agreement. The Service Fee is fixed and does not depend on the number of Users within the agreed limit. Excessive creation of User accounts without approval may result in a review and proposed adjustment of fees. The Customer is responsible for monitoring User numbers and notifying the Service Provider of any required changes.
3.4 Compliance with the Terms of Service
The Customer is responsible for ensuring that all Users are informed of and comply with these Terms of Service. The Customer must take necessary measures to address and correct any User non-compliance.
4. Service Fee
4.1 Payment Terms
The Service Fee, as specified in the Agreement, is payable within 14 days of the invoice date unless otherwise stated in the invoice. Late payments may result in suspension of access to the Services. Interest will be charged in accordance with applicable laws, including the EU Late Payment Directive (2011/7/EU) where relevant. Failure to pay on time constitutes a breach of contract and does not entitle the Customer to any refund claims.
4.2 Changes to Service Fees
The Service Provider reserves the right to adjust the Service Fee with at least 30 days’ written notice before the next Payment Period.
4.3 Free Access
Where the Services are provided under a free license, access may be terminated at any time without notice. Input and Output created during free access will no longer be available following termination, unless otherwise stated in the Privacy Policy.
5. Restrictions on Use
5.1 Service Provider’s Rights
The Service Provider, or third parties from whom the Service Provider derives rights, hold all intellectual property rights to the Services. The Customer and Users are prohibited from obtaining or attempting to access the source code of the Services. This includes any form of reverse engineering, decompiling, or deobfuscating, in whole or in part.
The Customer may not alter, distribute, or replicate any part of the Services without prior written consent from the Service Provider. The Customer must not breach any security mechanisms implemented in the Services. The Customer is prohibited from using information or data from the Services to engage in competing commercial activities against the Service Provider.
5.2 Third-Party Rights and Legal Compliance
The Service Provider does not claim ownership over third-party data integrated into the Services, where applicable. The Customer must ensure that any data, documents, or other content submitted to the Services comply with third-party intellectual property rights and applicable laws. The Customer is responsible for removing any material uploaded to the Services that infringes third-party rights or violates laws.
If the Service Provider identifies illegal or harmful material submitted by the Customer, the Service Provider reserves the right to remove such material or temporarily suspend access.
5.3 Breach of Restrictions
Any violation of these restrictions by the Customer or Users will be considered a material breach of the Agreement and may result in immediate termination of access to the Services.
6. Updates and Maintenance
The Customer acknowledges that the Services are subject to continuous development and that updates, enhancements, or modifications may be implemented at the Service Provider’s discretion without prior notice. Such updates do not constitute a breach of this Agreement.
The Service Provider will endeavour to schedule updates during periods of low usage where feasible and may provide notice of significant updates to minimize disruption to the Customer. Updates or modifications may alter or enhance features of the Services. These changes do not entitle the Customer to terminate the Agreement or seek compensation for any perceived loss or inconvenience.
7. Support
The Customer is entitled to support via email at support@peakprivacy.eu or by phone at +4532421296 during the Service Provider’s regular business hours. The Service Provider strives to address support inquiries promptly.
Response times may vary depending on the complexity of the issue. If immediate assistance cannot be provided, the Customer will receive an estimated resolution time.
8. Liability
The Service Provider shall not be liable for indirect or consequential losses, including loss of profits, data, or business opportunities. Total liability is limited to the Service Fees paid by the Customer during the 12 months preceding the claim.
9. Force Majeure
Neither Party shall be held liable for any delay or failure to fulfil their obligations under the Agreement, except for payment obligations, if such delay or failure is caused by circumstances beyond their reasonable control (Force Majeure).
Force Majeure includes, but is not limited to, natural disasters (e.g., earthquakes, floods, tornadoes), pandemics, war, terrorism, civil unrest, labor disputes (e.g., strikes, lockouts), governmental actions, disruptions to telecommunications or internet services, cyber-attacks (e.g., ransomware, phishing, supply chain attacks), or any other events that were unforeseeable at the time of entering into the Agreement.
The affected Party must take commercially reasonable efforts to mitigate the impact of the Force Majeure event and resume performance as soon as possible. If the Force Majeure event prevents substantial performance of the Agreement for more than 30 days, either Party may terminate the Agreement with written notice, without incurring liability for damages.
10. Term and Termination
The Agreement remains in force for the agreed Service Period and renews automatically unless terminated with at least 30 days’ written notice prior to renewal.
Either Party may terminate without cause with 30 days’ written notice. The Service Provider may terminate immediately in the event of material breach, including non-payment or unauthorized use.
Termination notices must be sent in writing to support [at] peakprivacy . eu. Or to the account manager / contact person directly.
11. Rights
11.1 Transfer
The rights and obligations under this Agreement may not be transferred to third parties without the prior written consent of the other Party. However, the Service Provider may transfer its rights and obligations in connection with a business reorganization, merger, or similar event without requiring the Customer’s consent, provided this complies with applicable Danish law. The Service Provider will notify the Customer of such transfers.
11.2 Ownership of Data and Outputs
The Service Provider does not claim ownership of Input or Output entered or generated by the Customer through the Services. The Service Provider may use anonymized and aggregated Input and Output for analytics, product improvement, or research purposes, provided such use does not identify the Customer, its Users, or any individual.
Access to Input and Output by the Service Provider is limited to purposes necessary for support, maintenance, security, or product improvement. Such access will be restricted to authorized employees or contractors and treated confidentially.
11.3 Intellectual Property
All intellectual property rights in the Services remain with the Service Provider. The Customer receives a limited, non-exclusive, non-transferable license to use the Services in accordance with the Agreement. The Customer may not modify, reverse-engineer, or create derivative works based on the Services without the Service Provider’s prior written consent.
12. Amendment of the Terms of Service
The Service Provider may amend these Terms at any time. Changes take effect 30 days after notice unless stated otherwise. If the Customer objects to the changes, the Customer must notify the Service Provider in writing within 14 days. Failure to object means acceptance of the changes. If the Customer objects, the Service Provider may terminate the Agreement with notice as outlined in Section 10.
13. Data Processing
The Service Provider processes Personal Data in compliance with EU data protection laws, including GDPR. Personal Data is processed only to fulfill the obligations under this Agreement, such as providing Services access and related services. The Service Provider may use third-party processors bound by agreements to ensure GDPR compliance. The Customer has rights under GDPR, including access, correction, and deletion of Personal Data, as outlined in the Privacy Policy.
14. Governing Law and Dispute Resolution
This Agreement is governed by Danish law. The Parties shall seek to resolve disputes through good-faith negotiations. Unresolved disputes shall be submitted to mediation under the Danish Institute of Arbitration. If mediation fails, disputes shall be settled exclusively by the Danish courts.